Privacy notice
Last updated: July 2026
Placeholder copy. This page renders the operational shape of the privacy notice. The legally-reviewed text will replace this body before launch. Reach out via the contact form if you need a copy of our current policy in writing.
What we collect
When you book a parcel, we collect sender and receiver contact details (name, phone, email, address) to deliver the parcel and notify the recipient. When you use the public website tracking, inquiry, or corporate registration forms, we collect the details you provide and the technical context of your submission (IP address, browser identification).
How we use it
- To deliver and track parcels.
- To respond to your inquiries and corporate registrations.
- To send service-related notifications (e.g. delivery updates).
- To send marketing communications, only if you've explicitly opted in.
How long we keep it
Customer records: 3 years from last activity. Delivery records: 5 years. HR records: 7 years from separation. Inquiry submissions from this website: up to 3 years. We never retain personal data longer than necessary for the purpose it was collected.
Your rights
You can request a copy of the personal data we hold about you, ask us to correct inaccurate data, or ask us to delete data when it is no longer required for the purposes above. Contact us via the contact form.
Security
Sensitive fields (national identity numbers, bank details, encrypted phone records) are encrypted at rest. Personal data is accessed only by authorised Sonik Express staff and never sold to third parties. Public website tracking is double-gated — both a barcode and the receiver's phone-number last four digits are required.